Return and Refund Policy

Due to the nature of research materials, all sales are final. We do not accept returns or issue refunds on opened or unopened products unless there is verified damage upon arrival or a confirmed fulfillment error on our part.

Products are not eligible for return if:

• You change your mind or no longer need the item.
• You ordered the wrong product, dosage, or quantity.
• You misunderstood the product description or intended research use.
• The product has been opened, handled, or removed from its original packaging.

Refunds or replacements are issued only for products that arrive damaged or if an incorrect item was sent. If your package arrives damaged, you must contact us within 24 hours of confirmed delivery with clear photos of the product, vial(s), and outer packaging so we can review your claim and initiate the appropriate resolution.

To qualify for a replacement or refund, the following conditions must be met:

• You contact us within 24 hours of confirmed delivery.
• You provide your order number along with clear photographic evidence of the incorrect or damaged item, vial(s), and outer packaging.
• The product remains unused and in its original packaging.

Approved replacements will be shipped at no additional cost when inventory is available. Refunds may be issued solely at the discretion of Eleuva LLC if a replacement cannot be provided.

For shipping-related issues such as lost, misdelivered, or stolen packages marked as delivered, resolution is handled directly through the carrier on a case-by-case basis.

If your tracking shows "Delivered" but the package cannot be located, please first check with:

• Your local shipping carrier
• Your building manager, parcel locker, or mailbox provider
• Neighbors or nearby delivery locations

If the issue remains unresolved or the carrier officially marks the package as lost in transit, contact us at hello@eleuvapeptides.com and we will assist in coordinating with the carrier.

Eleuva LLC is not responsible for packages delivered to the address provided at checkout. Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.

Orders may only be canceled before they are processed for fulfillment. Once a shipping label has been generated or the order has entered the fulfillment process, cancellations can no longer be accepted.

If a cancellation request is approved prior to fulfillment, funds will be returned to the original payment method within approximately 3–10 business days depending on your bank or payment processor.

The following are not eligible for refunds, returns, or exchanges:

• Opened or used products
• Products that have been improperly stored or handled
• Products purchased during promotional offers or discount campaigns
• Orders refused at delivery
• Orders returned without prior authorization
• Products returned due to regulatory or legal restrictions in the customer's location

Products supplied by Eleuva LLC are intended strictly for professional, laboratory, or research-related use only. Improper use, misuse, unauthorized distribution, or use outside applicable professional or regulatory guidelines voids any eligibility for support, replacement, or refund.

By completing a purchase on this Website, you agree to contact Eleuva Peptides directly to resolve any issue before initiating a chargeback or payment dispute. Fraudulent chargebacks, abuse of payment systems, or attempts to retain products while reversing payment may result in account termination, refusal of future service, and legal recovery of damages where applicable.