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Continue ShoppingReturn and Refund Policy
Refund, Return & Cancellation Policy
This Refund, Return, and Cancellation Policy applies to all purchases made through the Eleuva Peptides website operated by Eleuva LLC. By placing an order on eleuvapeptides.com, you acknowledge and agree to the terms outlined below.
1
All Sales Are Final
Due to the professional and research-oriented nature of our products, all sales are final. We do not accept returns, exchanges, refunds, or store credit once an order has been processed and shipped.
Products are not eligible for return if:
Products are not eligible for return if:
- You change your mind or no longer need the item.
- You ordered the wrong product, dosage, or quantity.
- You misunderstood the product description or intended research use.
- The product has been opened, handled, or removed from its original packaging.
2
Incorrect or Damaged Product
If you receive an incorrect item or a product damaged during shipping, you may request a replacement under the following conditions:
- You contact us within 24 hours of confirmed delivery.
- You provide your order number along with clear photographic evidence of the incorrect or damaged item, vial(s), and outer packaging.
- The product remains unused and in its original packaging.
3
Lost or Missing Packages
If your tracking shows "Delivered" but the package cannot be located, please first check with:
Eleuva LLC is not responsible for packages delivered to the address provided at checkout. Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.
- Your local shipping carrier
- Your building manager, parcel locker, or mailbox provider
- Neighbors or nearby delivery locations
Eleuva LLC is not responsible for packages delivered to the address provided at checkout. Orders shipped to an incorrect address due to customer error are not eligible for refund or replacement.
4
Order Cancellation Policy
Orders may only be canceled before they are processed for fulfillment. Once a shipping label has been generated or the order has entered the fulfillment process, cancellations can no longer be accepted.
If a cancellation request is approved prior to fulfillment, funds will be returned to the original payment method within approximately 3–10 business days depending on your bank or payment processor.
If a cancellation request is approved prior to fulfillment, funds will be returned to the original payment method within approximately 3–10 business days depending on your bank or payment processor.
5
Refund Exclusions
The following are not eligible for refunds, returns, or exchanges:
- Opened or used products
- Products that have been improperly stored or handled
- Products purchased during promotional offers or discount campaigns
- Orders refused at delivery
- Orders returned without prior authorization
- Products returned due to regulatory or legal restrictions in the customer's location
6
Professional & Research Use Notice
Products supplied by Eleuva LLC are intended strictly for professional, laboratory, or research-related use only. Improper use, misuse, unauthorized distribution, or use outside applicable professional or regulatory guidelines voids any eligibility for support, replacement, or refund.
7
Chargebacks & Fraud Protection
By completing a purchase on this Website, you agree to contact Eleuva Peptides directly to resolve any issue before initiating a chargeback or payment dispute. Fraudulent chargebacks, abuse of payment systems, or attempts to retain products while reversing payment may result in account termination, refusal of future service, and legal recovery of damages where applicable.
Contact Information
Eleuva LLC / Eleuva Peptides
Website: eleuvapeptides.com
Email: hello@eleuvapeptides.com
Website: eleuvapeptides.com
Email: hello@eleuvapeptides.com